Designed the end-user network management tool UI with increased interactivity, added educational value, and simple presentation of complex data, which could potentially lead to users making adjustments to their service plan.

Planned and designed the online video collection of the IOM website, which allows site visitors to browse and search a large number of videos from the organization while being able to cross-reference related meetings, studies, activities, and staff members conveniently.

Redesigned the Canter.net website with a more consistent and usable design, and created a clear eCommerce experience for site users to register for courses online.

Redesigned the IIE.org site with a dual navigation model, clear presentation of the organization's core capabilities, organized and prioritized content, effective social media strategies, and a central mechanism to search for programs and offices. The new IIE site received Outstanding Achievement Award from Interactive Media Awards (IMA) in the Non-Profit category in 2011.

Created conceptual design for m.navigationarts.com with the goal of featuring core services and capabilities of the company in an optimized mobile experience.

Developed a new site map for the redesigned site based on stakeholder input, student focus group results, and an old site inventory. The new site is focused on presenting the value proposition of GW graduate programs while allowing for easy access to admission related info.

Developed a site map that accommodates content migration of the Open Doors section of iie.org. The structure would also support future content creation inside this section. The new IIE site received Outstanding Achievement Award from Interactive Media Awards (IMA) in the Non-Profit category in 2011.

Built a site map for the redesigned Laureate.net site, which incorporates an interactive global map for campuses within the Laureate network and a faceted search for locating content and encouraging content standardization as well as sharing.

The site map shows that the redesigned site includes a marketing section and an added eCommerce section, which are seamlessly integrated in the new structure.

The audience mental model part of a conceptual organizational model document illustrates the unique needs and motivations of a website's audiences. The redesigned CTFK site received bronze honors from Summit International Awards (SIA) in the Non-Profit Website category in 2011.

This conceptual organizational model document includes an online challenge concept, which is intended to drive user engagement through interactive activities and social sharing.

A conceptual organizational model document can both describe and illustrate at a high level the state of a site or application from a user experience perspective.

This content map provided key info for migrating content from the old site to the new one and also for implementing pages in a customized CMS system. The new IIE site received Outstanding Achievement Award from Interactive Media Awards (IMA) in the Non-Profit category in 2011.

This summary condensed the key findings and recommendations from 12 testing sessions on the library gateway page redesign.

A proposal for a focus group study presented to AARP covers the process, benefits, setup, and recruiting with regard to the method.

This sample shows a detailed inspection of a website based on recognized usability principles and user-centered design best practices.